Help
Cycladat takes a video from your phone, finds the ride you were on when you filmed it, and lets you put live telemetry stickers on top. Most of the time that just works. When it doesn’t, it’s nearly always one of two things, and both have a page here.
When something looks wrong
Section titled “When something looks wrong”- My data doesn’t line up with the video. The numbers move, but they’re showing a different part of the ride than the footage.
- The numbers look wrong. Speed, altitude or gradient don’t match what Strava shows, or what you remember.
- We couldn’t find a matching activity. What the app looked for, and how to pick the ride yourself.
- Why is there a Strava logo on my video?
- Insta360 videos. Two problems that stack, and the fix.
- Getting help. How to reach us and what to send.
- What’s the rainbow jersey for? It marks premium stickers. It’s a label, not a lock.
Getting things done
Section titled “Getting things done”- Placing, moving and removing stickers
- Fonts and colours
- Templates
- Trimming the clip
- Using a FIT file instead of Strava
- Photos
- Exporting and sharing
- Premium, purchases and refunds
- Which camera works best
- Trim in Cycladat, not on your phone
- Indoor rides
If you’re stuck on something that isn’t here, email support@cycladat.com. A screen recording of the problem saves a lot of back and forth.